Refund Policy

1. General policy

Refund requests are reviewed case-by-case with attention to usage, reported issues, and purchase history.

2. Eligibility window

You should contact us as soon as possible after purchase or issue discovery. Delayed requests may reduce eligibility.

3. Information required

• Order or transaction identifier.
• Account/license details.
• Clear description of the issue and reproduction context.

4. Non-refundable scenarios

• Significant quota consumption before request.
• Violations of service terms or abuse controls.
• Requests outside reasonable processing windows.

5. Processing

Approved refunds are returned via the original payment channel. Bank/payment-processor settlement times vary.

6. How to request

Use the Contacts page or open Chat with Us.

7. Trial and evaluation guidance

When available, trial or low-tier plans are recommended for fit validation before larger purchases. This reduces mismatch risk for production rollouts.

8. Partial refunds

In some cases, partial refunds may be offered based on consumed quota, service duration used, and remediation attempts already provided by support.

9. Duplicate or accidental charges

If duplicate billing occurs, contact us with transaction details. Verified duplicate charges are prioritized and corrected promptly.

10. Disputed payments

Before opening a formal payment dispute, contact support to resolve the issue directly. This usually leads to a faster and clearer outcome.

11. Processing timeline

Most refund reviews are completed within several business days. Settlement timing after approval depends on your payment method and issuer.

12. Policy updates

We may revise this policy as products and billing systems evolve. The current version is always published on this page.

13. Company and support details

Company: jsonscraper LLC (Michael Johnson)

Email: [email protected]

Address:
1620 Johnson Way
Historic New Castle, DE 19720
United States

14. Technical review before refund decision

For service-quality claims, we may request logs, request IDs, timestamps, and environment details to verify behavior and reproduce the issue before making a final refund decision.

Where a fix or workaround can reasonably resolve the issue, support may provide remediation first and then reassess refund eligibility.

15. Plan upgrades and downgrades

If you changed plans shortly before a request, billing adjustments may be evaluated against consumed quota and active billing cycle terms.

Not all upgrade or downgrade scenarios are refundable; each request is reviewed using transaction history and actual usage.

16. Chargeback policy

Unresolved chargebacks can result in temporary account restrictions while the dispute is open. We strongly recommend contacting support first so issues can be resolved quickly and transparently.

17. Jurisdiction and consumer rights

This policy does not limit any non-waivable rights available under applicable consumer-protection law in your jurisdiction.