Refund Policy

1. General policy

Refund requests are reviewed case-by-case with attention to usage, reported issues, and purchase history.

2. Eligibility window

You should contact us as soon as possible after purchase or issue discovery. Delayed requests may reduce eligibility.

3. Information required

• Order or transaction identifier.
• Account/license details.
• Clear description of the issue and reproduction context.

4. Non-refundable scenarios

• Significant quota consumption before request.
• Violations of service terms or abuse controls.
• Requests outside reasonable processing windows.

5. Processing

Approved refunds are returned via the original payment channel. Bank/payment-processor settlement times vary.

6. How to request

Use the Contacts page or open Chat with Us.