Privacy Policy

1. Scope

This policy applies to the jsonscraper website, API products, customer support channels, and documentation pages.

2. Data we collect

• Account and billing details needed for license provisioning.
• Technical metadata (request timing, route usage, error traces) for reliability and abuse protection.
• Support communication data submitted through chat or contact channels.
• Preference data stored in browser (theme choice, cookie consent).

3. Why we process data

• To deliver API access, quotas, and product updates.
• To diagnose failures, enforce abuse controls, and maintain uptime.
• To answer support and billing requests.
• To improve onboarding and documentation quality.

4. Cookies & local storage

We use essential storage for theme and consent preferences. Optional services, such as support chat, are activated only after consent where required.

5. Data retention

We retain data only as long as needed for service delivery, security, contractual obligations, and legal compliance. Retention periods vary by data category.

6. Data sharing

We do not sell personal data. We may share data with payment processors and infrastructure providers strictly for service operation.

7. Security

We implement access control, transport encryption, and operational safeguards designed to protect customer information and API credentials.

8. Your rights

Depending on jurisdiction, you may request access, correction, portability, restriction, or deletion of personal data.

9. Contact for privacy requests

Use the Contacts page or open Chat with Us. Include enough details for request verification.